HELP CENTER
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Order & Shipping
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Our made-to-order custom sneakers are typically completed in 4 weeks; however, in rare cases, an order may take up to 60 days to be processed. If you wish to make a purchase from us but require the items to be delivered by a certain date, kindly contact us through email or Instagram (DM) to discuss further.
Need them sooner? Rush production available for upcoming weddings (extra fee applies).
*Turnaround time, does not include shipping time or time the order spends in transit.
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Once your order has been shipped, you will receive a confirmation via email that will also include your tracking details to help you keep track of your shipment.
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Yes, we do! Check out our shipping options page for more information on worldwide shipping.
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Of course we do! Contact us regarding your bulk order request. Also, enjoy up to 15% off when you purchase 10 pairs or more.
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Certainly! To request a customized design of your own, please fill out the contact us form here, and we will be happy to arrange it for you.
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Our accepted payment methods include all major credit and debit cards, PayPal and Apple Pay. Additionally, we offer buy now pay later options through ShopPay and AfterPay.
Exchange & Return
Product Care
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We do not recommend using a washing machine to clean your custom sneakers. Instead, we suggest using a bristle brush, as we have found it to be effective. Additionally, we have not come across any shoe cleaner products that do not work well. For more product care information go to here.
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The paint used on our custom sneakers is designed to be crack and water-resistant, making them 100% wearable. However, please note that the shoes may still be susceptible to damage if they are not handled and used properly.